According to Nancy Dennis, a longtime resident of Wynnfield living at 3218 Wynnfield Dr W, her phone line and internet connection were abruptly disrupted this afternoon due to ongoing digging operations being conducted by AT&T in the neighborhood.
“I was in the middle of an important call when the connection just dropped,” Nancy explained. “At first, I thought it was a simple outage, but then I noticed the AT&T workers digging near my property. A few minutes later, I realized my phone line was completely dead.”
The disruption comes as part of a larger AT&T project that involves the installation or maintenance of underground cables in the Wynnfield neighborhood. While this work is intended to improve service and infrastructure, some residents have reported unexpected interruptions and damage to their existing utilities.
Nancy expressed her frustration over the lack of prior notice and the impact the work has had on her daily life. “There was no warning from AT&T or the HOA about potential disruptions. It’s not just inconvenient—it’s unacceptable. I rely on my internet and phone, and now I’m left scrambling to find a solution.”
This is not the first time utility work has raised concerns in Wynnfield. Other residents have previously complained about damage to their lawns and irrigation systems during similar projects. Nancy worries that these issues are part of a larger pattern of mismanagement.
“Who’s overseeing this work? Is the HOA involved? Are they holding AT&T accountable for the damages they’re causing?” she asked.
Efforts to reach AT&T for comment on the incident are ongoing, and it remains unclear how long Nancy’s service will be disrupted. Meanwhile, she plans to seek answers and compensation for the inconvenience.
As utility projects like these continue in residential neighborhoods, it underscores the importance of clear communication and planning to avoid unnecessary disruptions. Residents are encouraged to report any issues promptly to their service providers and HOA representatives to ensure accountability and swift resolution.